I personally know an old lady who pays £2 every week to the pools guy because her late husband was a fan of long standing, she has never been to a rugby league match in her life [true story though maybe now she doesn't because she is in a care home] and ahe paid it out of memory of a true fan, I would say that old lady is a true fan! True fans come in all shapes and sizes and levels of contribution to the club. What we should be doing is realising that contribution and encouraging that individual to do more and more and get greater involvement. If they are in the sweep ask them if they fancy a complimentary ticket to a game, if they already come to a game ask them to join a committee, if they come to a game and run a business ask them would they do a little sponsorship etc etc and gradually build on what we have not lambast someone because they are not 'uber' involved.