Digressing slightly, a friend of mine rang RL yesterday, Q1 do they still do the RL official guide a] oh not sure i'll ask - came back oh they should be here soon Q2 how much are they A] not sure but they are expensive to post. Q3 do you know the venue for the world cup final yet A] not sure wait and i'll ask A] they haven't decided yet Q4 The guy who organises or helps for trips what's his name A] Don't know i'll ask a] such and such a body Q5 Can I speak to him, A] hang on ------ sorry he has left for the day Q6. can you tell me the name of the guy responsible for grants A] {and at this point she had clearly lost the will to live} can you not go on line? At this point my mate lost the will to live and give up. Now all that was after listening to the longest voice tunnel options known to man. Why put someone on the switchboard who clearly has not got the basic inkling about the organisation. And the above is true - not an exageration!